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Technical Support PDF Print E-mail
We stand behind our products.  Aware Learning provides free technical support for all clients for the first 90 days after purchase, and to all clients with active maintenance and support contracts.  You may request technical support by:
  • Emailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
  • Submitting a request via Web form
  • Contacting us at 1.877.55.AWARE
  • Checking our our Contact Us page.
Please be ready to provide as many details as possible about your problem & installation (hardware, operating system, etc.) when you contact us.

First 90 Days

We welcome support inquiries from new customers. Please note however that we may require proof of purchase, since not all distributors communicate client data to us on a timely basis.

After 90 Days

We offer product maintenance and technical support contracts for a low cost of only $2/year per license.  Clients with active maintenance & support are entitled to receive  free updates of any purchased software.

You may also check our FAQ (Frequently Asked Questions) page with details of known problems & resolutions.

Technical support contracts can be purchased directly from Aware Learning (click here) or from our distributors Safetylinx, Electrolab, and IAPA.